Raveers.com

Terms & Conditions

Shipping Information

• Shipping Costs: Shipping fees are calculated and displayed at checkout.
• Order Processing: All orders are processed within 2 to 3 business days (excluding weekends and holidays).
• Tracking Notifications: Once your order is dispatched, you'll receive an email notification with a tracking number to monitor your shipment.
• Cancellations: If you wish to cancel an order, you must contact us immediately at raveers@outlook.com. Cancellations can only be processed if the request is made before the order has been dispatched. Once your order has been shipped, we are unable to cancel it, and you will need to follow the return process.

Delivery Information

• Delivery Time: Delivery times vary based on the courier's schedule. We work with multiple couriers to ensure cost-effective shipping, allowing us to pass on savings to you.
• International Deliveries:
• Rural Deliveries: Please allow extra time for deliveries to rural areas.

Acceptance of Goods

• Inspection: We recommend inspecting your order upon arrival. If you encounter any issues, please notify us right away.
• Return Window: Our return policy is valid for 14 days after you receive your goods. After this period, we are unable to offer refunds or exchanges.

Returns & Refunds Policy

We're pleased to offer a 14 days return, giving you ample time to return items after receiving them.

Eligibility for Returns:

For an item to be eligible for a return:

• The item must be unused, unworn, and in its original condition with the packaging intact.
• A valid proof of purchase (receipt or order confirmation) is required.

How to Initiate a Return:

1. Contact Us: Reach out to our customer service team at raveers@outlook.com to initiate the return. We'll provide instructions for returning the item.
2. Return Authorisation: Please note, returns sent without prior authorisation will not be accepted.
3. Return Shipping Costs: You will be responsible for the return shipping costs. We strongly recommend using a tracked service to avoid any issues.

Damages & Issues:

If your item is damaged, defective, or incorrect, please contact us immediately upon receipt. We will resolve the issue promptly.

Non-Returnable Items:

• Earrings
• Sale items or clearance items
• Gift boxes

If you're unsure about the return policy for a specific item, please reach out to us for clarification.

Refunds and Admin Charge:

Please note that a £3 admin charge will be applied to the total order value for all refunds. This charge covers processing fees and handling costs associated with your return. The refunded amount will be the total value of your order minus the £3 charge. Important: The £3 admin fee excludes delivery charges. Any original delivery costs paid at checkout will not be refunded.

Once your return is received and inspected, we will notify you of the approval or denial of your refund. Approved refunds will be processed via your original payment method. Please allow up to 14 business days for the refund to be completed.

Terms and Conditions

Acceptance of Terms:

By placing an order with us, you agree to the following terms and conditions.

Pricing:

• All prices are in GBP and include VAT unless stated otherwise.
• While we strive to ensure pricing accuracy, we reserve the right to change prices without prior notice (errors and omissions excepted).
• Promotions and prices on this website may differ from other platforms and cannot be combined with other offers.
• The price covers the cost of the product and packaging.
• We reserve the right to adjust prices prior to order confirmation, as required by the Consumer Rights Act 2015.
• You are responsible for any additional taxes, duties, or import charges.

Privacy Policy

We take your privacy seriously and comply with the Data Protection Act 2018.

What We Collect:

We may collect personal information, including:

• Your name, address, contact details and email.
• This information is used to process your orders and provide you with customer support.

How We Use Your Information:

We may share your information with:

• Other companies in our group.
• Service providers who help us deliver products and services, such as website hosting or IT support.
• Third parties for anonymised statistical purposes.

We may update this policy from time to time. Any changes will be reflected on this page, and will take effect when posted.

By purchasing from RaVeers.com, you agree to the terms outlined above. We are here to ensure your experience is smooth, secure, and enjoyable. If you have any questions, don't hesitate to contact us.